Job Title
Workplace Concierge
Job Description Summary
The Workplace Concierge role is responsible for delivering exceptional customer experiences to all employees, visitors, and guests of our client. The Workplace Concierge must ensure the highest level of customer experience is realized, by bringing to life the client side Brand identity through all interactions and putting the customer at the heart of everything they do.
Job Description
Key Responsibilities:
Visitor Management:
* Deliver a seamless welcome and arrival experience to all visitors and guests
* Coordination of meeting rooms for meetings and events
* Coordination of catering for meetings and events
* Coordination of event management plans, including stakeholder engagement, liaising with external vendors and other service providers of Client
* Coordination & communication with Client event host to ensure seamless delivery
Workplace Operations:
* Responsible for ensuring the offices are always operational including:
* Soft services facilities management
* Coordination with building management in relation to out of hours events and faults etc.
* Coordination of trades to ensure jobs are rectified within the required SLA’s
* Perform regular audits and checks of meeting rooms and report faults for rectifications
* Analysis of data to see trends and seek out operational efficiencies
* Maintain and Update SOP’s and ensure processes are working seamlessly to support the need of the business units of Cushman & Wakefield
Access Pass Management:
* Request name and identification of the visitor/contractor
* Contact the person the visitor is requesting to see to confirm meeting
* Verify identification and check
* Request visitor completes sign in documentation then issue pass
* Ensures the visitor/contractor access pass is returned at the end of the visit
Locker Management:
* Manage the employee locker allocations using the required system
* Ensure all lockers are true requests, following the Storage and Locker Guidelines
* Release any locker from exiting employees for reallocation
* At times, locker checks may be performed on request from HR
Storage Management:
* Manage requests for team storage either allocated to a tambour unit or fixed joinery
* Ensure that any tambours not in use are empty and the key kept with workplace
* Ensure all team storage in use is current via the quarterly storage audit
* Ensure all spare keys are tagged and recorded and kept in the keytel
Meeting Room/ Event Management:
* Manage bookings for the client meeting room spaces
* Take any requirements at the time of the booking and schedule as appropriate (Set up etc)
* Follow up bookings 48 hours in advance to reconfirm the booking
* Book any catering as required
* Follow up the caterers and process invoices to the BU cost centre
* Manage the set up and knock down
Others:
* Proactively review workplace systems / processes to innovate and continuously improve the customer journey and workplace experience
* Perform other duties as requested by your direct manager
* Provide relief services during leave and overload periods
Background and Experience
* Strong experience in Front of house roles in Legal, Hospitality, or Airlines in a customer service role
* Professional verbal and written communication skills
* Ability to multi-task
* Able to demonstrate a common-sense approach to problem solving
* Experience supervising a team with direct reports
Qualification:
* Minimum completion of Higher School Certificate
* Minimum Certificate III in Hospitality preferred
* Australian Citizenship required
* Currently hold or must be willing to obtain security clearance
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop, and live, working at Cushman & Wakefield means you will benefit from:
* Competitive salary and opportunity for career progression
* 4 weeks annual leave a year (pro rata for part-time employees)
* Being part of a growing global company
* A supportive and flexible environment
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity, or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us!
We ensure DEI is part of our DNA as a global community - it means we go way beyond just talking about it - we live it. If you want to live it too, join us.
We are committed to keeping you, our workplaces, and our client spaces safe & healthy.
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