The key duties of the position include The Role The Customer Service Support Team (CSS) play a critical role in supporting the Defence Export Controls Branch and our industry partners in submitting export applications, navigating the export control framework and liaising with other teams to give timely guidance on a wide range of enquires from Industry, Academia and the general public. Support is provided via general enquiries inbox, and phone. CSS work closely with the other teams in the Engagement and Support Directorate to achieve business outcomes for the Defence Export Controls Branch and Defence Trade, Regulation and Industrial Collaboration Division. About our Team At Defence Export Controls (DEC) the role is part of the Governance team that provides advice in relation to a range of governance, assurance and audit activities that supports AS DEC at the operational and strategic level in delivery of DECs Branch objectives. The role offers opportunities to be engaged in work across the Branch, which will require developing an understanding of our Projects and Products and active pursuit of ongoing self-improvement, and professional development is expected. The role works under broad direction to manage key stakeholder relationships and achieve outcomes in relation to Branch governance, performance reporting, Branch risk management, and internal Branch assurance and audit functions that assure the AS DEC that the Branch is achieving its Mission and Priorities in an accountable and defensible way. Our Ideal Candidate To be successful in this role you will need to be able to: Manage a wide variety of activities including answering emails and phone calls from external and internal stakeholders. Working independently with reasonable autonomy and accountability for the achievement of business outcomes. Prioritise workload under minimal direction. Demonstrate and apply the skills, knowledge and experience necessary to provide guidance and service for a range of complex activities. Work collaboratively, build and sustain effective relationships and working with Branch business teams Communicate in a clear, concise and articulate manner. Be accountable for ongoing self-improvement, professional development and active contribution towards business improvements.