Pets and animals bring us together and inspire us to be better people.From our Petstock people in our stores and offices, our Petstock foundation team, our equine specialists and online brands, from Australia to New Zealand, the Petstock Group is our symbol of unity, passion and progress.Join a passionate team where we love what we do, we work hard (it can be pretty fast paced!)but have a laugh too and we are really proud of the team we have built.An opportunity to join the IT team as our IT Support Technician in an entry level role, where you will provide telephone and remote IT support to both our Stores and Support Office Team Members.The Opportunity based at our National Support Office you will… Provide telephone and remote IT support to both Store and Support Office Team Members Respond to support requests and queries sent to the Helpdesk system Provide after-hours support for critical operations on a rotational on-call basis Assist in new store setup, may require occasional travel Maintain IT Registers, Process and How-To documentation If you have the below experience, we would love to hear from you!Demonstrated experience in a support / call centre environment Experience with Microsoft Windows, Active Directory and Office 365 Basic understanding of LAN / WAN technologies Excellent oral and written communication skills Strong attention to detail Resourcefulness and ability to multi-task Outstanding problem solving skills If this is the opportunity you've been looking for and you love Pets as much as we do, we would love to hear from you!To learn more about us visit https://www.petstockgroup.com.au/page/petstock Follow us on LinkedIn to keep up to date on life across our various brands - https://www.linkedin.com/company/petstock In our effort to support People, Pets & Planet, we're proud of the work our Foundation undertakes - https://www.petstockgroup.com.au/foundation Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.