A fantastic opportunity has risen for a Seasoned Service Manager to lead and manage our On-Highway team in Hazelmere.
You will play a key role to ensure operational efficiencies are achieved and service excellence is delivered.In this role you will:Ensure all team functions are performed safely to a high quality, and both internal and external customer expectations are met at all times;Drive an ongoing improvement culture in Safety, Quality and Productivity for the Service Department;Enhance the customer experience and value offered in all aspects of the Service Department;Manage new and existing service contracts;Meet monthly sales and gross profit budgets, as well as service key performance indicators;Identify and rectify areas for improvement, including the management of daily work in progress and customer loyalty measures.About you:Demonstrated ability in successfully leading, developing and motivating a workforce;Proven experience in workshop management, ideally in a Road transport industry;Strong experience in understanding and interpreting business financial information;Strong ability to lead and manage safety investigations leading to safer operational practices;Demonstrated skills in managing customer relationships and developing sales strategies;Experience in managing budgets;A strong understanding of Quality Assurance and OH&S systems and implementation;Ability to conduct formal presentations to dealers, clients and management teams;Alignment with Penske values of Ownership, Passion, Teamwork, Integrity and Care.With over 1,300 employees across Australia and New Zealand, Penske is an iconic brand in both the business and racing worlds and a Fortune 500 company with a global presence.
We operate across some of the most dynamic on and off-highway markets in the country, including road transport, energy solutions, mining, rail, defence and commercial marine.
Penske is a leading distributor of premium power systems solutions from mtu, Detroit and Allison Transmission and the distributor of Western Star Trucks, Dennis Eagle and MAN Truck & Bus.Why choose Team Penske?At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job.
That is why as well as a great work environment, we offer the following benefits:Flexible work arrangements that work for the individual and the business;Onsite parking;Accredited Training & Development Programs;Commitment to providing the highest levels of safety, technical and leadership training;Competitive Remuneration;Reward and Recognition Programs;Employee Referral Program - generous employee referral fees;Employee Assistance Program;Family Friendly Benefits including Paid Parental Leave;Penske Perks: save $1000's with access to discounts from your favourite retailers.Be ambitious.
We are.Apply Now!We value and embrace diversity, equity and inclusion in everything we do!If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria.
We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, Veterans, with Disability, and those who are culturally and linguistically diverse.Require reasonable adjustments to the recruitment process?
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