About the Company:
Veritas Recruitment has business partnered exclusively with a well-established leader in the supply and distribution of high-quality products and services to customers across Australia. This business prides themselves on delivering excellent customer service, innovative solutions, and are dedicated to maintaining strong, long-lasting relationships with their customers.
About the Role:
They are now seeking a motivated and detail-oriented Payroll Officer/ Customer Service Representative to join their head office team based in Mulgrave.
This dual-role will be responsible for managing a fortnightly payroll for approximately 45 employees in addition to working as part of a team of 3, and responsible for processing customer orders and resolving issues.
This role reports directly to the General Manager and offers a dynamic work environment where no two days are the same.
Responsibilities:
Payroll & Administration:
* Manage the fortnightly pay run, including time sheets, adjustments, and commissions.
* Prepare and lodge PAYG, Superannuation, and Payroll Tax filings on time.
* Payroll queries.
Customer Service:
* Along with 2 other staff, manage a central inbox and customer service phoneline
* Input customer orders
* Communicate effectively with stores regarding order discrepancies, delivery schedules, and stock issues
* Manage back orders, monitor deliveries, and resolve customer complaints.
Skills and Experience:
* Strong experience in end to end payroll administration
* High attention to detail and accuracy in both order processing and payroll duties
* Experience with payroll software
* Excellent communication skills and the ability to manage customer inquiries, complaints, and feedback effectively.
* Ability to prioritize tasks, work independently, and collaborate across teams.
* Strong organizational skills and the ability to manage multiple tasks simultaneously.
Benefits:
* Product discounts
* Onsite car parking
* Supportive and collaborative work environment.
* Flexible working arrangements - 1 day working from home
* Employee assistance programs and wellness initiatives.
How to Apply:
Apply by sending through a copy your updated resume today!
To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Mandi Vitalos on 03 9535 2111.