Customer Service Officer - Part-Time - YagoonaRSPCA NSW is Australia's best known and most respected animal welfare organisation, working tirelessly to prevent animal cruelty.08th November, 2024Our Sydney Shelter in Yagoona is looking for an enthusiastic and experienced Customer Service Officer to join our dedicated Customer Care team on a part-time basis. The Customer Service Officer is responsible for providing excellent customer service, advice, and guidance to members of the public. This position will rotate across all functions of the Customer Care team, including adoptions, surrenders, lost and found, stray intake, and reporting. The successful candidate will be required to work on a rotating roster, including weekends.About the RSPCA NSWRSPCA NSW is Australia’s best known and most respected animal welfare organisation, caring for over 15,000 animals in New South Wales every year. We are animal protectors, carers, and advocates, bringing solace to the abandoned, surrendered, and injured. We offer shelter, education, veterinary care, and compassion, while helping animals in need find loving ‘furever’ homes.Benefits and PerksHealth & Lifestyle benefits – Access to WHEREFIT Discount Program (activewear, gyms, health supplements, meals, and apparel)40% Royal Canin Discount for your beloved petsAccess to Converge Employee, Volunteer Assistance Program (EVAP)12 weeks Paid Parental and Adoption LeavePaid Community Service leave with SES or Rural Fire ServiceAnimal Compassionate LeaveGenerous training and education opportunities and leaveAbout the RoleProvide accurate and timely customer service and advice regarding animal careCoordinate the adoption & surrender process, ensuring all required documentation is completed accuratelyEnsure that all animals received are tagged or otherwise appropriately identifiedPerform administration duties including daily banking and responding to customer inquiries via phone or emailClean animal enclosures and administer medications when requiredCoordinate and facilitate impounding services and all required documentationEscalate urgent reports to management and inspectorateAbout YouPrevious experience in a customer service rolePrior experience working for a non-profit organisation (desired)Strong communication and interpersonal skillsConflict resolution and mediation skillsStrong computer literacyAbility to work under pressure in fast-paced environmentsCertificate II in Animal Studies and/or other formal training in animal behaviour (desirable)Previous experience in animal handlingApply NowSimply click ‘APPLY’ to send in your resume.RSPCA NSW is an equal opportunity employer that understands and values the importance of creating a diverse and inclusive work environment. We are committed to making reasonable adjustments to provide a barrier-free recruitment process for people with a disability. If you require an adjustment or assistance during the recruitment process, please contact recruitment@rspcansw.org.au and identify the type of adjustment or assistance you are requesting. Our Recruitment team will respond to your email promptly.
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