Customer Service Representative - BankingGenpact Sunshine Coast, Queensland, AustraliaInviting applications for the role of Customer Service Specialists (Process Associates) in Banking Field for a fixed term contract of 6 months.Primary Purpose of RoleIn this role, you will be responsible for all activities related to Unsecured Lending products for the Banking field. You will provide excellent customer service to clients with inquiries or concerns related to their banking products or services. You will handle customer interactions through phone, email, and chat channels, resolving issues in a timely and effective manner. Additionally, you will maintain accurate records of all customer interactions and ensure compliance with regulatory requirements.Experience:Good communication in English, both verbal and written.Understanding of Business Banking products.Outstanding customer service skills.Timely and effective issue resolution.Accurate record-keeping of customer interactions.Compliance with regulatory requirements.Attention to detail with high accuracy.1-2 years of contact center experience (Preferred).Problem-solving and decision-making skills.Ability to develop good customer relationships.We seek in you:High School Certificate or any Graduate.Excellent communication and interpersonal skills.Good understanding of banking products.Previous experience in customer service or the banking industry is an advantage.Strong problem-solving and decision-making skills.Ability to work in a fast-paced environment.Understanding of working dynamics in operations in Australia.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.Seniority levelAssociateEmployment typeContractJob functionFinance and Customer ServiceIndustriesBusiness Consulting and Services, IT Services, and IT Consulting
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