ICT Support Engineer Company Overview: Heidelberg Cakes is a well-known bakery that has proudly served Adelaide's residents and function centres for over 33 years.Renowned for its delicious offerings, we have been fully gluten-free and celiac-friendly since 2020.As we expand our digital presence and enhance customer experience with a custom-designed app for online ordering and payment processing, we are seeking to strengthen our IT support team.Website:Job Description: We are looking for an experienced and innovative ICT Support Engineer to join our team.The ideal candidate will be responsible for developing support procedures and strategies for our systems, networks, and applications.This role involves diagnosing and resolving complex system problems, enhancing the customer experience, and streamlining internal processes.Work Location: Stepney, SA 5069, AustraliaSalary:- Full-time- 38 Hours/Week- $75,000 - $105,000 (based on experience)Responsibilities: - Develop and maintain support procedures for all IT systems, including custom apps, the company website, and internal infrastructure.- Ensure seamless integration with POS, CRM, and other business applications.- Collaborate with stakeholders to gather requirements and enhance app and website functionality.- Provide ongoing technical support for all IT systems and resolve issues promptly.- Ensure security, performance, and scalability across digital platforms.- Manage databases, web servers, and backend services to ensure optimal performance.- Coordinate with external providers for third-party software integration.- Identify and implement IT process improvements.- Maintain technical documentation for system maintenance and troubleshooting.- Train staff on IT systems and ensure effective use.- Stay updated on technology trends to recommend innovative solutions.Requirements: - Bachelor's degree or higher in IT or a related field.- At least 5 years of experience in IT support or systems engineering, focusing on systems and application development.- Familiarity with POS systems, including inventory management and customer management functionalities.- Knowledge of system architecture design for chain merchants.- Understanding of payment gateways and secure payment solution integration.- In-depth knowledge of User Experience (UX) and User Interface (UI) principles.Preferred: - Ability to work independently and collaboratively within a team.- Excellent communication skills and strong attention to detail.- Experience with cloud services such as AWS or Azure.- Previous experience in IT support for POS systems.- Candidates with a background as a Software Engineer are highly preferred.Benefits: - Competitive salary and benefits package.- Opportunity to lead the digital transformation of a beloved Adelaide brand.- Collaborative work environment focused on innovation and customer service.- Professional development and opportunities for growth.If you have a passion for IT support and are excited to contribute your expertise to a dynamic, customer-focused company, we would love to hear from you!Please submit your resume and a cover letter outlining your experience and how you can contribute to Heidelberg Cakes' digital journey.Note: Only shortlisted candidates will be contacted for interviews.Job Type: Full-timePay: $75,000.00 – $105,000.00 per yearBenefits:Employee discountSalary packagingSchedule:8 hour shiftWork Location: In person#J-18808-Ljbffr