Location: Canberra / QueanbeyanEmployment Type: Casual | Immediate StartCoordinated Care Services (CCS) is currently seeking experienced, emotionally intelligent, and trauma-informed female support workers to join our team and provide compassionate, person-centered support to an NDIS participant with a psychosocial disability and complex support needs.This role is ideal for someone who brings calm energy, emotional maturity, professional boundaries, and excellent communication skills, and who understands how to support someone with DID, FND, C-PTSD, and emotional dysregulation in a respectful, patient, and grounded manner.Key Responsibilities:Provide consistent, respectful in-home and community support.Assist with daily living tasks (e.g., meal prep, prompting, light domestic support).Support emotional regulation using grounding tools, distraction techniques, and DBT-informed approaches.Respond calmly and professionally across emotional regulation levels (from baseline to dissociative states).Maintain and respect clear professional boundaries.Prompt and support the participant in working toward their NDIS goals.Follow privacy and safety protocols, including consent for sharing information or images.Provide presence and support — not overstep or overshare.Accurately document shift notes and observations.Collaborate with a broader team (including Support Coordinator and Allied Health).About You – The Right Fit Will Have:Experience or knowledge in supporting clients with Dissociative Identity Disorder (DID) or Functional Neurological Disorder (FND)Emotional intelligence and calm under pressureExcellent communication and active listening skillsClear respect for professional boundaries, privacy, and consentWillingness to follow routines and adapt to the participant’s support needs on any given dayThe ability to maintain a supportive, structured, and grounded presence, even in challenging situationsA sense of humour, empathy, and gentle approach to building trust with the participant and their internal family systemEssential Requirements:Cert III or IV in Disability, Mental Health, Community Services (or relevant experience)NDIS Worker Screening CheckWorking with Vulnerable People Card (WWVP) – ACT/NSWFirst Aid & CPR CertificateCurrent Driver’s Licence & reliable vehicleCOVID-19 vaccination certificateClear professional referencesDesirable (but not essential):Lived or professional experience working with psychosocial disability or DIDTraining in DBT or grounding techniquesExperience supporting participants with complex trauma or high emotional sensitivityKnowledge of person-centered recovery modelsWhat We Offer:Supportive team culture with supervision and mentoringTrauma-informed induction and participant-specific trainingOngoing professional development opportunitiesA role where you can make a real impact — not just do tasks, but truly support someone’s life, healing, and goalsConsistent shifts with opportunity for longer-term engagementHow to Apply:If you are a compassionate, emotionally mature, and trauma-informed professional who understands the importance of boundaries, privacy, and respectful care, we would love to hear from you.Please send your resume and a short cover letter outlining your relevant experience to info@cocareservices.com or apply via https://cocareservices.com/employment/
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