Interested Sales & Guest Experience Coordinator QLD, Tobruk Memorial Pool - Cairns North 4870
QLD, Tobruk Memorial Pool - Cairns North 4870
1. Great career paths and development with an entrepreneurial organisation
2. Free facility access
3. Opportunity to make a real difference to our community
This is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors!
The role of Sales and Guest Experience Coordinator reports directly to the Area Sales and Guest Experience Manager and leads a team to deliver exceptional guest experience to all current and prospective guests in line with the Belgravia Leisure Guest Charter. The Sales and Guest Experience Coordinator will train, develop and be accountable for the performance of Guest Experience Officers and drive all subscription membership results across all programs provided by the facility. About You The person will be required to work in line with peak periods to meet community needs. This role will involve a mix of evening and weekend work. The role is structured to be a people driven leadership role. The ideal candidate will have strong written and verbal communication skills and an ability to monitor and track performance through data and process adhesion. The person will be able to motivate, inspire and deliver training. The candidate will ideally be experienced in the health, fitness, leisure or recreation industry in a management, sales, marketing or customer service capacity in the role of Sales Coordinator, or Customer Service Coordinator. Key Accountabilities
4. Train and develop frontline staff to meet sales targets, and deliver exceptional guest experiences in line with Belgravia Leisure’s Guest Experience Charter
5. Meet the set new member and growth targets on a daily/weekly/monthly basis
6. Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
7. Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
8. Assist in lead generation through digital and traditional marketing activities
9. Conduct tours of the centre/facility as necessary with the outcome to turn a prospective member/guest to an ongoing member of the facility
10. Set rosters in line with the business budgets
11. Attending and participating in centre senior leadership meetings and projects
12. Compiling and presenting monthly reports
Skillset
13. Experience in a sales and customer facing environment
14. Experience leading teams in the health, fitness, leisure or recreation industries is highly regarded
15. A solid understanding of business needs and processes as pertaining to KPIs, budgets and service standards
16. Experienced in motivating teams to reach targets
17. A people person with exceptional interpersonal skills
18. Experience in using social media platforms
19. Flexible to work days/evenings and weekends
20. National Police Check and Working with Children Check
21. First aid and CPR
22. Experience in team leadership, training and development