**Key Role in Supporting a Major Government Initiative**
This role will play a crucial part in the delivery of the largest Federal Government Contact Centre, supporting Optus' ambitious goal to be Australia's most loved everyday brand.
**Your Day-to-Day Responsibilities**
* Ensure technical documents comply with contractual obligations and follow the Technical Delivery framework implemented by account Chief Architects.
* Develop and implement an Information governance framework, including policies, standards, procedures, and guidelines.
* Guarantee Optus business documentation adheres to ISO9001 standards determined by Optus quality certification.
* Manage technical document lifecycles, ensuring quality and accuracy remain constant and consistent.
**What We're Looking for in You**
* Experience in business processes, including Systems Engineering and change management.
* A successful background in Quality Management Systems process improvement and project management.
* Strong analytical, problem-solving, and reporting skills.
* Consultancy experience, particularly in diagnostic, analysis, redesign, and implementation.
* Proficiency in desktop applications (Word, Excel, PowerPoint, Visio) and MS Windows environment.
* Australian citizenship and eligibility for Federal Government security clearance are mandatory.
**Perks and Benefits at Optus**
* A flexible work arrangement with 3 days in the office and 2 days remote, with adaptable hours.
* Inclusive paid parental leave up to 14 weeks for primary caregivers.
* Access to resources, webinars, and support via the 'Parents at Work portal'.
Online and facilitator-led learning catalogues, including MBA micro-credentials through OptusU (University).
* Employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, and Yarn Network.
* Vibrant campus life with facilities like restaurants, cafes, gymnasium, GP, and post office.
* A free Optus bus from Macquarie University Metro Station every 6-8 minutes during morning and afternoon hours.