28th January, 2025 At CyberCX, everyone works together to create cyber security for the world around us. The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world. The work we do matters We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education. If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX. With an unwavering focus on system health, performance and maintenance our Managed Security Services team bring together a high level of expertise and professionalism while delivering and responding to critical incidents and service requests. Day to Day responsibilities Investigate, troubleshoot, and resolve incidents and services requests for infrastructure and other related technologies (network, network security, etc.) Maintain system health and performance through proactive maintenance and patching activities across infrastructure Perform configuration and administration of infrastructure Contribute to processes and review their application to ensure that controls, policies, and procedures are operating effectively Follow and enforce ITIL aligned incident, request fulfilment, problem and change management process for changes required on customer’s network Build effective working relationships both internally and externally About you Experience working within an IT Services Provider or Mid-Large corporate enterprise environments Good analytical and problem-solving skills, able to leverage server/network knowledge and broad array of tools to solve problems Experience in managing, maintaining and supporting Palo Alto Firewalls, Panorama and Prisma Access – An Active PCNSE certification is desirable Experience in managing, maintaining and supporting Cisco enterprise Networks across Routing, Switching, Wireless, Catalyst SD-WAN Experience in managing, maintaining and supporting Enterprise Data Centre architectures Experience in managing, maintaining and supporting Cisco ISE and 802.1X access control and Cisco Catalyst Centre (DNA) systems Current and ex-serving ADF members are encouraged to apply ITIL Foundation qualifications and suitable vendor certifications preferred Nice to haves Python scripting Ansible network automation Active Palo Alto PCNSE, Cisco CCNP certifications How you will make an impact Engage with customers to solve their most challenging cyber security problems, protect their future, and empower them to thrive in an uncertain world. Deliver high-quality outcomes for CyberCX customers ensuring customer needs are met. Great advantages for great people A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure). Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles. All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year Salary packaging options (such as a novated car lease) Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more Personalised development planning, extensive access to training, and membership to industry organisations Employee interest groups and communities including a comprehensive Women in Cyber program A comprehensive reward and recognition program – with a special thank you every year on your anniversary Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience. Apply For Job