End User Computing Support Officer page is loadedEnd User Computing Support OfficerApply locations St Lucia Campus time type Full time posted on Posted 3 Days Ago job requisition id R-46822Information Technology Services – End User Computing teamFull-time, fixed-term position through to June 2025HEW Level 6Based at St Lucia campusAbout This OpportunityGreat opportunity for an End User Computing (EUC) Support Officer to provide high-quality technical support to staff and teaching spaces. This role involves diagnosing and resolving IT issues, maintaining equipment, and delivering exceptional customer service in a fast-paced environment. The EUC team are responsible for SCCM, InTune, JAMF, UQ Digital Workspace (Horizon Cloud), Printing and many other technical solutions.Key responsibilities will include:Cyber Security: Adopting and promoting sound cyber security practices in accordance with UQ policy and procedures.Technical support: Providing incident support to diagnose and resolve hardware and software faults. Being the first point of technical escalation for team members.Utilising service management software to monitor tickets and provide up-to-date job status information.Administering desktop management software on LAN servers.Customer service: Providing courteous and helpful follow-through in all aspects of service requests, incident and problem management.About YouEssentialBachelor degree with significant computing component and subsequent relevant experience; OR an equivalent combination of relevant experience and/or education/training such as industry certifications in either networking or OS environment.Detailed knowledge of the Windows' operating system.Detailed knowledge of Microsoft Windows infrastructure including Active Directory and Group Policy Objects.Broad understanding of IT/data security issues and solutions.Demonstrated problem-solving skills.Experience in dealing with people in a service capacity within an IT environment.Experience working on project teams as a team member/leader.Organised and methodical approach to tasks and attention to detail.Self-motivated and able to work constructively either alone or in a team environment.Demonstrated interpersonal, oral and written communication skills particularly in documenting processes and work instructions.DesirableDetailed knowledge of additional PC operating systems such as OSX.Familiarity with VBScript, PowerShell, WQL and WMI.Knowledge of project management methodologies.Familiarity with IT Infrastructure Library (ITIL).Experience with tools associated with the management of a PC fleet.Experience in mentoring other team members.The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, and criminal check.You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.Questions?For more information about this opportunity, please contact Steve Luyten at ******. For application queries, please contact ****** stating the job reference number (below) in the subject line.Want to Apply?All applicants must upload the following documents in order for your application to be considered:Cover letter summarising how your background aligns to the 'About You' sectionResumeOther InformationUQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to ****** for accessibility support or adjustments.Applications close 15th January 2025 at 11.00pm AEST (R-46822).Welcome to the University of Queensland (UQ) Careers Page!Acknowledgment of Country:The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country.Why Choose UQ?At the University of Queensland, we are proud to be one of Australia's leading research and teaching institutions, consistently ranking among the top 50 universities worldwide.As a member of the prestigious Group of Eight (Go8) universities, UQ is widely recognised for its intensive focus on research and teaching excellence – evidenced by our numerous accolades including more teaching awards than any other Australian University and reflected in UQ being the number one recipient of ARC Fellowships and Awards nationally across all scheme years (totalling 452 awards worth $339 million).Our state-of-the-art facilities, libraries, and cutting-edge research centres offer unparalleled opportunities for academic and professional growth. With six faculties, eight globally recognised research institutes, and over 100 research centres, we attract an interdisciplinary community of more than 7000 staff, supporting more than 55,000 current students from over 137 countries.Career Development and Support:UQ is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way.Diverse and Inclusive Community:UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high-quality staff from a range of backgrounds. Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential. We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability.Join the UQ Community:Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed. Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work.For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ.#J-18808-Ljbffr