Job DescriptionAbout the job…As our Reservations Manager, you will be responsible to plan, direct and co-ordinate all Reservations activities to ensure smooth running of the department. This role will work closely with the General Manager, Front Office Manager, Revenue Manager and Director of Sales & Marketing on all aspects of revenue maximization across all distribution channels.As a Reservations Manager You Will Be Responsible ForProviding exceptional customer service, listening to guests in order to understand their needs and offering tailored options.Overseeing the day to day management of the Reservations team and assisting the Reservations team with day to day tasks including overflow of calls and stepping in to assist the team as required.Monitoring third party websites and GDS to maximise REVPAR.Ensuring the Property reaches maximum occupancy and returns through efficient room allocations, accurate monitoring and inspection of bookings in the reservations system.Assisting guests with bookings and proactively responding to TrustYou guest feedback.Working with and developing business relationships with travel agents, corporate and leisure business.Maintaining regular communication with the Sales team, ensuring that any leads are passed on.Upholding our Accor Live Limitless loyalty program, ensuring that guests are correctly linked to guest history and departments are aware of any special needs.Handling a high volume of reservations with superb 100% accuracy from the team to ensure data integrity.Leading the Reservations team culture to focus on loyalty and driving recruitment of new members.Providing ongoing leadership, support and guidance to the entire Reservations team to ensure the overall success of the department.Managing Out of Order Rooms and Inventory during renovations.
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