Are you passionate about driving sustainability and optimizing customer experiences?
About the Role
We are looking for a Product / Program Manager to own the Programs and Processes improvements' roadmap across Sellable Yield (re-Sale as New), Vendor Returns, and Disposal Avoidance in Australia and Singapore.
Your Responsibilities
* Develop and execute the vision for our Programs and Products, with a focus on increasing financial recovery from Customer Returns
* Collaborate with business and Operations partners to optimize existing processes and identify new opportunities for improvement
* Contribute to strategic planning and present complex topics to senior leadership
* Leverage data-driven insights to make informed decisions and drive innovation
* Build and maintain strong relationships across multiple internal teams
About Us
The APAC After Market Services team is dedicated to creating a more sustainable and efficient returns process. We're a diverse group of professionals who are passionate about innovation and customer satisfaction.
A Day in the Life
You'll start your day by reviewing key performance indicators and identifying areas for improvement. You'll collaborate with team members to brainstorm innovative solutions and develop action plans.
Requirements
* 3+ years of product management experience
* Experience managing technical products or online services
* Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
* Knowledge of SQL and VBA at an advanced level
* Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization