As market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation.
For over 60 years, Nick Scali has been a nationally recognized household name in the Australian furniture industry. Following our acquisition of Plush Sofas in late 2021, we now operate over 110 showrooms across Australia and New Zealand, with exciting plans for further expansion in 2024.
Join an iconic Australian retail organization and be part of an international ASX-listed company that values career development in a supportive team environment.
Job Description Answer enquiries from customers and internal staff regarding delivery issues. Provide knowledgeable, courteous, and helpful customer service to internal and external customers. Ensure customer satisfaction in every transaction; achieve daily target of bookings. Troubleshoot, problem-solve, and offer the best possible solution to customer queries including complaints. Prepare and enter dispatch information into the DISTRIB computer system with high accuracy and in a timely manner. Coordinate and manage delivery jobs for drivers and provide administrative support within the process. Maintain Radaro (Transport Management System) daily. Use Radaro to prepare and route runs for sub-contractors. Report and log customer concerns or requirements to staff in other departments promptly to minimize customer dissatisfaction. Ensure Time and Attendance is adhered to within company policies. Ensure coordination of OHS across the work site and implement safe work practices where necessary. Ensure escalated issues are dealt with in a timely manner. Assist in managing Delivery teams / Carriers. Complete dispatch administration tasks daily. Perform any task directed by the Dispatch Supervisor. Assist both dispatch and service departments as directed by the National Dispatch Operations Manager. Qualifications Previous dispatch experience is preferred but not essential.
Only those with full working rights in Australia need apply.
Additional Information Why Work for Nick Scali?
Job security at a publicly listed company trading for over 60 years and continuing to grow. Continuous training and career development opportunities. A supportive team environment that values innovation and improvement. Free onsite parking down a private driveway. #J-18808-Ljbffr