Job Title: General Dental Reception Team Leader
We are seeking a kind-hearted, organized, and passionate individual to join our close-knit team as a General Dental Reception Team Leader. Our practice is a multidisciplinary dental clinic, home to 60 practitioners, with a warm and welcoming atmosphere that makes patients feel at ease.
Duties:
* Provide exceptional patient care, ensuring a smooth experience from the moment they walk in.
* Lead a team of over 10 receptionists, offering support and guidance to help them succeed and feel valued.
* Coordinate multidisciplinary treatment plans, making sure each patient's care is seamless and well-organized.
* Assist patients with appointments, claims, and accounts, always with a friendly and reassuring approach.
* Build meaningful relationships with patients, practitioners, and leadership team members.
* Manage patient accounts and assist with debt recovery in a gentle and professional manner.
* Train new team members with patience, kindness, and encouragement.
* Suggest ways to improve processes, making things smoother and easier for everyone.
* Take care of administrative tasks like data entry and mailing with a personal touch.
Requirements:
* A genuine passion for helping others and a heart that truly cares about making a difference in people's lives.
* Experience leading a team in the dental or medical field.
* A friendly, positive, and approachable nature that helps others feel comfortable.
* Strong communication skills, and the ability to build trust and rapport with patients and team members.
* A calm and organized problem solver who thrives in a busy environment.
* A desire to learn, grow, and develop in your role, and to help others do the same.
What We Offer:
* A super supportive, welcoming team that feels like a second family.
* Competitive pay, with flexibility based on your experience.
* Room for growth and opportunities to develop your skills and career.
* Training and ongoing support so you always feel confident and empowered in your role.
* A chance to be part of a practice that truly cares about its patients and its team members, where everyone is valued.