Position Overview
We are seeking a proactive and detail-oriented Assistant Property Manager to support our property management team. This role involves assisting in the day-to-day operations of a property portfolio, ensuring excellent client service, and maintaining compliance with industry regulations. The ideal candidate will have strong communication skills, the ability to multitask, and a passion for real estate and property management.
Key Responsibilities
1. Portfolio Support: Assist in managing a property portfolio alongside a Senior Property Manager.
2. Tenant & Landlord Relations: Act as a point of contact for tenants and landlords, ensuring timely and professional communication.
3. Lease Administration: Assist with lease renewals, rent reviews, and preparing necessary documentation.
4. Repairs & Maintenance: Coordinate maintenance requests and liaise with contractors to ensure timely and cost-effective solutions.
5. Arrears Management: Monitor rental payments, follow up on overdue accounts, and assist with arrears recovery.
6. Inspections & Reports: Conduct routine property inspections and prepare entry/exit reports.
7. Compliance & Documentation: Ensure all tenancy agreements, compliance paperwork, and legal documents are up to date and meet legislative requirements.
8. Bond Lodgements: Assist with processing bond lodgements, refunds, and disputes in line with regulations.
9. Client Relationship Management: Foster positive relationships with landlords and tenants to maximize client satisfaction.
10. Time & Task Management: Prioritize workload efficiently, ensuring deadlines and key property management tasks are met.
11. Continuous Learning: Stay updated with industry regulations (RTRA Act) and company policies, participating in ongoing training as required.
12. Team Collaboration: Work closely with the property management team and provide support with administrative and ad hoc tasks to enhance team efficiency.
Key Requirements:
1. Previous experience in property management, real estate, or customer service (preferred but not essential).
2. Strong organizational and time management skills.
3. Excellent communication and interpersonal abilities.
4. Ability to handle multiple tasks in a fast-paced environment.
5. Proficiency in property management software and Microsoft Office Suite.
6. Knowledge of relevant tenancy laws and compliance requirements (preferred).
7. A valid driver’s license and reliable vehicle (if required for inspections).
8. A positive, proactive, and team-oriented mindset.
9. Take on board training and guidance from the Team leader.
10. Assist with ad hoc tasks to help maintain team efficiency.
About You
1. 1-2 years’ experience in the field is necessary.
2. Proficiency in Chinese highly regarded.
3. Passionate about Property Management and Customer Service.
4. Hold a current QLD sales Registration Certificate and QLD Drivers Licence with access to a reliable vehicle.
5. Uphold a positive can-do attitude and a willingness to work through problems providing solution-based approaches.
6. Outstanding communication skills both verbal and written.
7. Great ability in explaining complex concepts to property owners or tenants.
8. Pride yourself on quality and timely service delivery.
9. Ability to take on feedback and always looking to grow and develop your skills.
To find the perfect person to integrate into our team, we will offer:
1. Support from the Property Management Team leader and offshore administration staff to assist you.
2. Competitive salary package with mobile phone provisions.
3. A fun, supportive and energetic office culture.
4. Year-round internal and external training to empower you with knowledge.
Here at Place, we believe our people are our Number 1 asset so there is no lack of training, both internal and external, to help you! With the support from Real Estate industry trainers to our company mentor, there are endless opportunities to refine yourself both professionally and personally.
If this sounds like the next step for you, we encourage you to apply today!
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