About the role As a Customer Support Officer you will support the business objectives of the Bank in the management of delinquent loans, credit cards, business and savings accounts. You will work with our customers experiencing financial difficulty by making appropriate arrangements that assist them to manage their obligations and protect the Bank’s security position by providing effective, pro-active and low cost solutions while ensuring a high standard of customer service. While this role is rewarding and dynamic, it can be challenging so comprehensive training is provided by our experienced and enthusiastic team members and leaders plus training is continuous due to the ever-evolving needs of our business. We want you to succeed and will back you every step of the way This is a great opportunity to further develop your customer interaction skills in a friendly and outcome driven team. We have multiple opportunities at based at either our Adelaide or Bendigo Corporate Office. We offer a flexible hybrid work arrangement but during your training period you will be required to attend the office 5 days per week. Please note we are looking to start our next intake Tuesday 28th January 2025. About you What sets you apart is your passion for delivering great customer outcomes. You will be comfortable talking to people in a wide range of situations and be able to use your strong negotiation and listening skills to guide customers to the most appropriate outcome. This role is ideally suited to people looking for a career in Risk Management. Previous Collections experience is advantageous but not essential, however demonstrated experience in a customer service based role is a must have. You will also have: Exceptional phone and communication skills A caring and empathetic nature with the resilience to deal with people who are going through difficult times Positive can-do attitude with good problem solving and negotiation skills Ability to work with targets and key performance indicators High attention to detail and accuracy Strong computer skills At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustments to accommodate an illness, injury or disability to equitably participate in the selection process, and of course, if successful, the workplace. How to apply If you are excited about this opportunity please submit your CV and application online. A position description is enclosed Customer Support Officer PD June 2024.docx For specific queries contact Libby Prouse, Senior Talent Acquisition Advisor libby.prousebendigoadelaide.com.au Please note, all internal candidates are required to notify their leader when applying for a new career opportunity and will be asked to acknowledge they have done so upon submission of their application. Please contact the Recruitment Advisor managing this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process.