User Experience Lead
A strategic role leading the design and creation of best-in-class digital experiences.
About the Opportunity:
The User Experience Lead is a key position responsible for driving RACV's digital experience agenda. This role will work closely with senior business leaders, development teams, designers, and product managers across the organization.
Key Responsibilities:
* Own and deliver end-to-end Digital Experience design from conception through to launch and ongoing iteration and improvement, leveraging design thinking principles and agile ways of working.
* Use customer and member insights to drive and guide development of new/improved member experiences and offerings.
* Ideate and create conceptual wireframes, user flows, and IA.
* Lead the plan, construction, and delivery of experiences and customer research.
* Coach and develop a team of talented individuals to improve performance and behaviours.
* Establish, manage, and maintain relationships with all facets of the organisation to influence and support digital activities.
* Lead the articulation of ROI and member experience gains associated with design outcomes.
* Identify and recommend improvements to optimise digital channel performance.
Requirements:
* Tertiary qualified in Industrial Design/Graphic Design/Fine Arts/UX Design or related fields.
* Over 10 years of experience in the application of design to real-world problems that impact consumers and employees alike.
* Comfortable leading design teams and projects in delivery formulation and execution.
* Proficiency with digital design and collaboration tools such as Figma, Jira, Confluence, and Miro.
* Experience in designing for enterprise technology stacks such as Adobe Experience Manager and Salesforce.
What We Offer:
* Flexible and informal work environment.
* Generous discounts on home and car insurance policies and RACV roadside care Club Membership.
* Great discounts across all RACV resorts.
* Corporate partners' discounts updated monthly.