Client Service Officer – Talent Pool
Housing Contact Centre
Clerk Grade 2/4
1. Location – Liverpool
2. Employment type – Fulltime and Part-time appointments are available
3. Salary- Salary - Clerk Grade 2/4 base salary ranges $74,803- $86,539 plus superannuation
4. Opportunities for learning, development, and internal career progression.
5. Generous leave entitlements
Your role
Do you have a passion for customer service and would like to use your delivery and management experience to help make a difference in our public housing operations?
The Department of Communities and Justice (DCJ) vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing, disadvantage.
The Housing Contact Centre (HCC) operates 24/7 and employs around 400 staff to provide social housing services to clients in NSW, utilising various channels such as telephone, email and online platforms to cater to our clients’ needs effectively.
What you’ll do
This challenging and rewarding role requires staff to respond to enquiries from Housing NSW clients and members of the public and provide accurate and appropriate information about Housing NSW products and services, as well as those offered by key stakeholders. Additionally, staff will process various applications and engage in outbound campaigns.
The role will involve a combination of scheduled remote and office shifts, working across a rotating 24/7 roster.
What we’re looking for
6. Experience in providing exceptional customer service to vulnerable and diverse clients
7. Excellent computer navigations skills and the ability to work between multiple screens and data bases
8. Contact Centre experience is desirable but not essential
9. Dedication to continuous learning through both in-person and virtual training
10. A fully functional, private and secure work from home office
11. Commitment to attend scheduled team meetings at our Liverpool office
12. Ability to work across a 24/7 rotating roster
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Are you ready to join us?
Applications close: Sunday, 17th March 2024 11:59AEST
Got a question?
Note: Appointment are subject to reference checks.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
Other Information
Thank you for your interest in this role. We look forward to receiving your application.