Client: Local Government Temp contract: 2 months with extension Hourly rate: $38 per hour + super Location: South Brisbane Start Date: Immediate This role involves providing first-line support to users across the government sector, handling a high volume of inbound calls, and troubleshooting basic IT issues.If you are passionate about IT support and enjoy problem-solving, we want to hear from you!Key Responsibilities Respond to and resolve IT-related inquiries and issues via phone and email.Provide basic technical support for a wide range of hardware, software, and network-related problems.Record and track service requests in the IT service management system.Troubleshoot and resolve Level 1 IT issues, escalating more complex issues to higher-level support teams.Guide users through basic technical solutions and offer clear, user-friendly instructions.Maintain a high standard of customer service, ensuring a positive experience for all callers.Assist with system access and password resets.Essential Requirements: Basic understanding of IT systems, hardware, software, and networking.Strong communication skills with the ability to explain technical concepts in a simple and clear manner.Excellent phone etiquette and a customer-focused mindset.Ability to work in a fast-paced environment and handle a high volume of calls.Strong attention to detail and problem-solving skills.A positive, can-do attitude with a willingness to learn.1-2 years experience If you're looking for an opportunity to kick-start your career in IT support and contribute to the important work of the Queensland Government, we encourage you to apply today!