Senior CX Designer
We are seeking an experienced and customer-obsessed Senior CX Designer to help drive Medibank's brand promise of unlocking human potential in the mental health space.
About This Role
This permanent role will lead strategic design projects end to end to define future state customer experience across both specific health programs and the navigation between services through defining clear value propositions, service design, and experience design.
Main Responsibilities
* Develop and implement improvement pipelines and new initiatives for multi-channel health programs that translate customer problems into business and technical outcomes and deliver to the 2030 vision.
* Collect data and insights on both the customer experience and the internal operations of our health services.
* Coordinate alignment between operations, marketing, and business stakeholders to accelerate enrolments into health programs and deliver market-leading customer experiences.
* Grow the capability of stakeholders and peers in customer-centric thinking and behaviours.
* Size and prioritise opportunities for potential customer and commercial impact.
About You
This role would be a perfect match for an experienced and autonomous Senior CX Designer with a strong track record of creating personalised multi-channel customer experiences to achieve customer and commercial outcomes.
Ideal candidates will have developed their corporate career in roles within the service industry (think banks, telco, utilities) and have a genuine passion for health and wellbeing.
You'll work with a range of stakeholders up to the exec level, so it's critical that you can form solid, constructive working relationships.