Our clients matter to us, and we’re looking for individuals who will make a difference for those who need our help.
As a Service Delivery Officer, you’ll resolve queries and interact with the community through multiple communication channels including phone, paper, webchat, email, and online portals. Your work will involve extensive client contact in a scheduled, contact-centre environment. You should be flexible and prepared to learn new skills to adapt to our changing work and the changing needs of our clients.
Are you client focused?
Our ideal candidate has:
Strong communication skills
Ability to handle client queries effectively
Flexibility to learn and adapt
We embrace the strength of diversity – through our people and the experiences they bring with them. We provide reasonable adjustments to support candidates with disabilities to participate in our recruitment processes and encourage people with disabilities and Aboriginal and Torres Strait Islander peoples to apply.
About the area
Frontline Operations assists clients in navigating tax and superannuation systems to manage their payment and lodgment obligations. This may involve helping them with phone enquiries or supporting them in resolving problems through digital channels. You’ll be part of a team that works in a scheduled telephony environment and contributes to the great work we do here at the ATO.
For further insights into the role, we are holding online information sessions on the following dates:
Information session 1: 1pm (AEDT) Wednesday 8 January 2025
Information session 2: 1pm (AEDT) Tuesday 14 January 2025
Register your interest to attend.
Our offer
Our casual opportunities range from APS1 to APS3; however, most of our casual opportunities are at an APS2 level. We offer a flexible environment across a range of shift times.
As an APS 2 casual employee, you can be paid from $40.26 per hour (plus 15.4% superannuation) for the hours you work.
Our recruitment process
Need more help
If you have questions about this role or recruitment process, including requests for adjustments, email FrontlineOperationsWorkforceSupply@ato.gov.au.
You will have an opportunity to log into your existing ATO Careers account or create an account once you select Begin.
You can preview the application form by selecting the link below; however, ensure you return to this page and select Begin to start your application.
The ATO is committed to ensuring digital accessibility for everyone. We are working towards improving the user experience and applying the relevant accessibility standards. If you require this information in an alternate format, email us at ATORecruitment@ato.gov.au or call 131 550 with details of your request and your preferred method of contact.
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