About Us
We are a company built on over a century of heritage and rooted in science, with iconic brands that you know and love. We're passionate about insights, innovation, and committed to delivering the best products to our customers.
What You Will Do
As Customer Supply Chain Manager - Grocery, this person will be part of the Supply Chain Leadership team and responsible for developing customer engagement with assigned customers. This includes delivering customer service, high customer satisfaction, and continuous supply chain improvement.
* Enhance our service to our customers through focusing on their KPIs, as well as increasing supply chain efficiencies to become a supplier of choice.
* Report and conduct investigation of OTD KPI misses & implement corrective actions.
* Analyze & report reasons for service failures. Identify and coordinate service recovery initiatives in instances where customer expectations would otherwise not be met and drive initiatives to correct & prevent future occurrences.
* Lead the VRP team with customer engagement through weekly stock projections across the full pacific portfolio.
* Manage / facilitate all F2F customer supply chain meetings (interstate travel required).
* Present internal metrics of performance, initiatives to improve and other added value tasks. Coordination of meetings, problem solving. Alignment for Customer presentations, initiatives follow up.
* Maintain healthy relationship with customers to become their supplier of choice.
* Drive effective cross-function communication among key stakeholders such as Sales, Logistics, Demand Planning and Customers.
* Partner with Commercial team to align monthly/Quarterly forecasts targets and ensure clear rationalization for gaps.
* Build and accelerate customer strategic supply chain relationships.
* Partner with commercial team to deliver account or channel specific supply chain initiatives.
* Detect improvement areas and propose options for improved efficiencies and cost saving to feed into Cost to Deliver.
* Customer inventory and order plan management / reporting to commercial and DP monthly actions.
* Manage and lead a team up to 4.
* Establish development & succession planning in place, foster high morale and motivation and ensure alignment to the company Values & Behaviours.
What We Are Looking For
Required Qualifications:
* Preferred minimum education: Tertiary degree or equivalent work experience considered. A minimum of 8 years' experience in a FMCG or Consumer Pharma company. Sales operation experience will be a plus to help build strong X-functional collaboration.
* Preferred area of study: Engineering, Math, Physics, Supply Chain, Accounting.
* Preferred related industry experience: Preferably FMCG.
Desired Qualifications:
* Ability to build and maintain strong commercial relationships.
* Confident ability to influence both internal and external stakeholders.
* Good understanding of Supply Chain E2E processes and ability to apply Supply Chain concepts in day to day operations.
* Demonstrated ability to lead and manage cross-functional team projects.
* FMCG Industry experience working across both sales and supply.
What's In It For You
- Paid Company Holidays, Paid Vacation, Volunteer Time & More
- Learning & Development Opportunities.
- Employee Resource Groups.
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.