NameManager Strategic OnboardingSite / LocationRef #12368788EntityAustralia PostOpening Date17-Mar-2025SuburbWork TypePermanent Full TimeDescription & RequirementsHelp us deliver a better tomorrowAustralia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.About the opportunityAs Strategic Onboarding Manager, you will lead a team of 12 to deliver excellent customer service through the onboarding journey of new customers and products that require full integration with Australia Post systems. This is a key leadership role, responsible for ensuring a seamless onboarding experience for our most valued and complex customers, from pre-sale to post-sale. The team is involved in a broad range of onboarding work and takes on strategic projects such as election planning, customer migration and has input into new product design.The role focuses on delivering both strategic and tactical solutions to address complex customer challenges. It requires dedication to the effective execution, administration, and management of detailed contracts that are vital to key financial and strategic accounts.What you’ll deliver with usUsing effective leadership skills and techniques to lead and develop individuals within the Strategic Onboarding Team to help them reach their maximum potential and achieve the team’s objectivesDevelop, implement and maintain pre-sales through to post-sales process and sales support to effectively maximise resources to achieve targets and SLA performance and ensuring customer expectations are met.Drive innovation and improvement to reduce the sales burden, drive efficiencies and improve the overall customer experience, with a focus on faster, high-quality onboarding.About youWe are looking for an experienced leader, confident in engaging with senior leadership. You will have strong problem-solving skills which are complemented by your ability to navigate complex situations by thoughtfully managing relationships and leveraging your strategic insight to guide outcomes effectively.You’ll also needDemonstrated experience in operations management, leading complex and diverse teams.Experience working in a target driven environment in a customer service management capacity.A strong ability to synthesizing and analysing information, including analysing complex data.Highly persuasive in customer and internal sales conversations; effective at adapting communication style and content to the audience.How we’ll deliver for youJoin one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of lifeWe deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.We’re delivering togetherAt Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au
#J-18808-Ljbffr