About Haines Medical:
We are a dynamic and innovative business specializing in specialty products for Infection Control and Manual Handling.
We work closely with healthcare professionals to design and develop products that meet the specific needs of hospitals, healthcare facilities, and their patients.
About the Role:
We are seeking an experienced Customer Service Manager to lead our client-focused team.
As a key member of our Customer Solutions Team, you will be responsible for ensuring exceptional service delivery and operational success.
You will play a crucial role in coaching, guiding, and supporting your team while navigating change initiatives.
Key Responsibilities:
* Lead and develop a team to achieve business objectives and deliver outstanding client service.
* Drive performance by setting clear goals, monitoring outcomes, and providing coaching and support.
* Foster a culture of continuous improvement by identifying and implementing process enhancements.
* Manage priorities effectively, eliminating roadblocks to ensure smooth operations.
* Build and maintain strong relationships with key stakeholders, both internally and externally.
* Navigate infrastructure changes through effective planning for minimal operational disruption.
* Monitor KPI performance and develop strategies for an improved customer experience.
* Obtain and maintain customer preferences in terms of order fulfillment.
* Develop and implement training plans.
* Develop reporting mechanisms to report on customer purchase patterns and present results.
* Plan and execute office supply ordering.
Requirements:
* 3+ years' experience in a people management role
* Advanced MS Word and MS Excel skills
* SAP S/4HANA experience is advantageous
* Excellent problem-solving skills and leadership qualities
* Comfortable delivering frequent direct written and verbal feedback
* Proficient knowledge of office processes, policies, and procedures
* Ability to work autonomously with high attention to detail
* Excellent communication, time management, and organizational skills
About Us:
We are motivated by the opportunity our equipment provides to change people's lives.
We have a clear vision to ensure all our people feel valued and respected, can be themselves, and can flourish as contributors to the success of our business.
We promise that all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age, and all the other wonderful characteristics that make us different.