Company Description By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.?
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!?
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.?
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Job Description Handles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities.Provide passionate, knowledgeable and friendly service to external and internal guests at all timesGreet all guests that come into contact with the Reservations department in a friendly manner, ensuring that the guest name is used at all timesMaintain accuracy during the call & while inputting details on the callAnswer all telephone calls within three rings in a professional manner according to brand standardEnsure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunityEnsure all guest details are fully updated on PMS system and maintain efficient recordsAction requirements as needed & confirm accordingly with the guest / bookerAdhere to set ratesBecome & maintain fluency with the Accor Loyalty ProgrammeMaintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding AreaRead all communication material at the commencement of each shiftEnsure special requests are communicated to relevant Departments to ensure they actioned appropriately and in a timely mannerCommunicate clearly with other Departments as necessary to ensure relevant information is passed onAdvise Sales Team of any relevant sales leads Qualifications Knowledge and Experience Experience in a similar reservations environment, alternatively, customer service experience required, preferably in a Hotel environment.Strong knowledge of computer systems including Microsoft Office.Competent knowledge of OPERA Clouds PMSFluent orally & verbally in English, with other languages well regarded.Experience delivering excellent customer serviceExperience providing prompt and efficient service including upselling advantageousExemplary written and verbal communication skillsWell-presented with a natural ability to build rapport both in person and over the telephoneAbility to work under pressure, and think on your feet.Service oriented with an eye for detail.Multicultural awareness and able to work with people from diverse cultures.Ability to work independently and demonstrated initiative in a dynamic environment.Self-motivated and energetic, with positive and professional attitudeAbility to work a variety of shifts.Strong focus and passion for hotel operationsConfident and articulate communication, negotiation, relationship and networking skillsTime management skills with the ability to multitaskStrong personal integrityEntrepreneurial spirit with drive, ambition and high level of energyGood interpersonal skills with ability to communicate with all levels of team membersFlexible and able to embrace and respond effectively to changeRole model in Accor values and Heartist culture. Additional Information You are the reason why we are a successful Hotel company. We have an array of benefits to thank you for your wonderful work such as staff discount systems known as ALL Heartists, Annual Service Recognition, Tenure Recognition and Living on Site Provisions for remote locations.