Office Management (Administration & Office Support)As part of our management team, the Business Services Manager (BSM) will lead and manage the performance of the Business Services Team within AGE Consultants, to deliver operational activities related to the business’ systems, services, and processes. You will develop, implement, and maintain standard operating procedures and policies to maintain business compliance, mitigate risks, and improve customer experience.Managing competing priorities in a growing business, you will work closely alongside the Business Services team contributing to the team’s delivery of the following functions:Business governance, systems, and processes.Onboarding / off-boardingERP system administration and backend maintenanceImplementation of HSEQ documentation and compliance activitiesCoordination of travel and training requirements (e.g., First Aid Training etc.)General business administration responsibilitiesWhile taking a hands-on approach to day-to-day operations, you will coach and nurture an exceptional team of four Business Services team members, building capability across the organisation and empowering them to continually advance their skills.This is a permanent, full-time role that is available now, as part of our ongoing organisational advancement and growth strategy.About YouYou will be an inspiring, people-driven leader and Business Manager who drives results through listening to the needs of the business and then developing processes and governance to enhance productivity across the company. You will lead by example and influence your peers to deliver high-quality outcomes. By being directly involved in daily operations, you will demonstrate a strong commitment to the success of the team and its objectives. You will consistently follow through on your commitments and demonstrate honesty, accountability, and transparency. As a confident leader and relationship builder, you will encourage engagement and motivation at all levels in the business. Experience and/or qualifications in change management would be advantageous.We currently operate from offices located in Brisbane, Newcastle, Townsville, or Perth. While we offer hybrid working arrangements, we are seeking a candidate who is based in Brisbane and can spend at least 3-4 days per week in our Bowen Hills office. We will need you to travel to each of our regional offices on occasion, to connect in person with your Business Services Team members, conduct onsite training, and supervise the setup of new offices across Australia as we expand. Our annual strategy day, social events, training workshops, and end-of-year celebration are held in Brisbane.To be successful in this role, you will need:A collaborative, knowledge-sharing approach, as these are two of our company’s core characteristics.A mature, innovative approach to solving problems and managing change.A Bachelor of Business / Business Administration / Commerce (or similar) with a minimum of 5 years of experience in a similar team leadership role.Demonstrable commercial acumen, including HSEQ, governance, and risk management.Comprehensive ERP (or multifaceted CRM) software management skills.A strong reliable internet connection if you choose to work from home as part of our hybrid working arrangements policy.The ability to manage multiple, competing priorities under pressure.Experience in coaching, training, and performance management.About UsAGE Consultants is Australia’s largest specialist groundwater environmental consultancy. Founded in 1997, we exist to empower informed water decisions to help our clients, our communities, and our environment thrive. With over 35 geoscientists across our Brisbane, Newcastle, Townsville, and Perth offices, and an outstanding support team, we combine water knowledge in the disciplines of hydrogeology, hydrogeochemistry, and groundwater modelling. Our vision is to be recognised throughout Australia and beyond as the go-to specialists in groundwater and environmental consulting for a changing world.AGE provides specialised groundwater management consultancy for national and international projects and we plan to open more offices throughout Australia as part of our strategic expansion plan. We have built a very successful company with a strong reputation for high-quality work, and a leadership team who understand that our people are our strongest asset.Why Join AGE?Joining AGE as our Business Services Manager offers an exceptional opportunity to utilise your collaborative, quality-driven approach to propel the advancement of the Business Services function, which is the backbone of our services. You will work with the largest and most respected team of specialist groundwater environmental consultants in Australia.We have the capability, resources, and impetus to drive growth and invest in personal and professional advancement for our team, at every level of the business.Your salary will be competitive and commensurate with your experience.Our team enjoys a very comprehensive and attractive Employee Value Proposition (EVP), including but not limited to:Professional Development Opportunities;Flexible work arrangements for all team members;Competitive remuneration and Incentive Scheme Program;Professional memberships;Purchase of additional leave;Additional paid parental leave;Four RDOs per year (we call this our “Tools Down Day”);Reward and recognition and wellbeing programs;Employee Assistance Program (EAP) - a confidential professional counselling service for employees and immediate family;Flu vaccinations and annual skin checks;An annual health and well-being allowance.As processes and technologies evolve, you will need to stay updated on industry best practices and access training to enhance your skills. This may include learning new software tools, attending workshops, or obtaining relevant coaching and certifications to support your professional growth.How to ApplyAll applications will be managed with strict confidentiality. Please submit your CV and include a Cover Letter outlining your interest in this role to our Careers Consultant, Susan Leon via the link provided. Please expect a response to your application within 5-7 working days.
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