About the RoleThe Business Support Officer role is a critical position within our department. As the first point of contact for our organization, you will play a key role in providing excellent customer service and supporting our operations.Key ResponsibilitiesThe successful candidate will be responsible for:Providing administrative support to our team, including answering phones, responding to emails, and recording complaints in our case management systemAssisting with investigations and prosecutions under the Local Government Act 2020 (Vic)Developing and implementing systems and procedures to guide work and track progressRequirementsTo be considered for this role, you will need to demonstrate:Experience working in a regulatory environment or similar fieldStrong communication and interpersonal skillsAbility to work independently and as part of a team