Description
The Customer Service Coordinator is primarily responsible for processing customer purchases / orders, invoicing and requested information in ANZ at a high-paced Business Unit.
This position alsorequires leading SAP report extractions, credit application process and supporting the GCP team with administrative tasks.
DUTIES:
1. Enter customer orders into SAP and follow up as required. Train and monitor assistant in data entry procedures. Interface with operations and supply chain to ensure timely order fulfillment
2. Answer customer telephone enquiries, orders, service needs and complaints. Respond where applicable or direct to sales representative, and or technical support
3. Ensure customer invoices printed out of SAP are sent out in a timely matter. Support the GCP “Days to Bill” initiative.
4. Utilize SAP to extract required reports to support the business (. sales, profitability, accounts receivable, inventory, accounts payable, other)
5. Responsible for overseeing the process for customer credit applications. Work directly with sales representatives to ensure all the information is correct.
6. Notify General Manager and sales representatives of overdue customer accounts. Contact delinquent customers and follow up to ensure payments are made. Recommend shutting off specific customers based on the aging of the receivable.
7. Supply customers with requested information. This may include warranty, MSDS, product samples, product data sheet, catalogues, brochures, and or other documentation.
8. Learn and maintain knowledge of GCP products and services through published literature and by interfacing with other GCP Employees
9. EOM processing – Finalise dockets & Invoices for month end
Revenue recognition – Supporting our Finance team with collation of Completed Dockets for testing purposes and process review and development
10. Take on ad hoc administration tasks as assigned by manager
11. Participate and complete projects and tasks as determined by Manager / Department
12. Ensure all activities comply with the relevant Acts, legal demands, ethical standards and company policies and procedures
13. Train other staff in systems, processes and tasks
14. Product Warranties – collation and processing product warranties on demand
QUALIFICATIONS:
15. Minimum two (2) years work experience in a similar role – customer service/administration
16. Computer software knowledge and skills – Intermediate Microsoft office and SAP Knowledge is preferred
17. Strong written and oral communication skills
18. Time management skills ability to prioritize and meet deadlines
19. Ability to work under pressure
20. Problem solving skills
21. Ability to multi task to deliver results
22. Work with minimal supervision; self-manage day-to-day tasks
23. Ability to work as part of a team as well as autonomously
24. Experience in a manufacturing/distribution environment is preferred
25. Innovation and continuous improvement focus
26. Attention to detail/accuracy
27. Flexible and adaptable to change
28. Must be able to make effective decisions under pressure
29. Flexible with shift hours to cover the business requirement – adaptable to change
30. At least Higher School Certificate completed