Sydney Water is looking for a dedicated and experienced Team Leader, Tenancy Services to oversee the delivery of high-quality and efficient tenancy services across Sydney Water's manned locations.
Leading a multi-skilled and adaptable team, you will ensure that tenancy service requests and tasks are executed effectively, enhancing client satisfaction and achieving optimal business outcomes.Key Responsibilities:Lead and develop the Tenancy Services team, including Tenancy Services and Guest Services Officers, promoting a client-focused culture and continuous improvement.Ensure the provision of high-quality facilities and tenancy services across all manned sites, maintaining proactive support.Engage proactively with business stakeholders to understand their tenancy service needs, addressing concerns and enhancing service delivery.Apply resource levelling techniques to distribute team resources effectively, managing varying administrative workloads.Provide training and coaching to team members, ensuring they are equipped to handle the full range of business support services confidently.Measure and monitor team performance against service standards and targets, driving initiatives for continuous service improvement.Skills & Experience:Proven experience in tenancy or building services management, with a strong understanding of tenancy conditions and best practices.Demonstrated leadership abilities, with experience in managing and developing teams to achieve high performance.Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.Strong organisational skills, with the ability to manage multiple priorities and adapt to changing demands.In-depth knowledge of relevant legislation and compliance requirements related to tenancy services.Essential Requirements:You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.Closing Date: Friday, 4 April 11:59pm AEST.Please advise if you require any adjustments to actively participate in the application and recruitment process.
Please contact ****** for any further information.About the companySydney Water or formally, Sydney Water Corporation, is a New South Wales Government–owned statutory corporation that provides potable drinking water, wastewater and some stormwater services to Greater Metropolitan Sydney, the Illawarra and the Blue Mountains.
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