Crown Resorts is a great place to visit, and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you will be part of the team, empowered to explore more, experience more, and supported by your leader to grow and develop.
The role
Crown Towers Sydney is looking for an exceptional hospitality professional to join as a full-time Butler. Working in Sydney's most luxurious property, you'll deliver elevated levels of service that exceed all expectations for our VIP & Villa guests, as well as our on-site residents of One Barangaroo. We're looking for someone who is meticulously detail-oriented and is passionate about providing bespoke guest and resident experiences that are second-to-none.
Your role will involve:
* Ensuring the smooth and effective day-to-day operations of the Villa department
* Providing tailored and personalised guest and VIP services
* Greeting and being the main point of contact for all VIP guests and residents
* Anticipating, managing and fulfilling individual needs and requirements
* Ensuring the Villas are well maintained and presented for guests, including special requests, preferences and arrangements are efficiently managed
* Planning and coordinating F&B services, as well as offering the facilities and events available at Crown Sydney
* Always maintaining a high level of confidentiality and discretion
* Partnering with key stakeholders, including Front Office, Concierge, VIP Gaming, F&B, Maintenance, Security, etc.
* Providing general directions around the complex and local area
About you:
* Demonstrated experience in a similar role at a premium or luxury venue
* Ability to provide tailored and bespoke customer experiences to VIP clients
* Exceptional stakeholder and customer relations skills, with the ability to build rapport quickly
* Ability to use technology and be adaptable to different software applications
* Strong time management, organisational and communication skills
* Immaculate presentation and grooming standards
* A current RSA certificate (or be willing to obtain prior to commencement)
* Able to work across a 24/7 roster when required
What we offer you:
* Opportunity to work in Sydney's most luxurious property
* Excellent team and supportive leadership
* Tailored uniforms provided and laundered free for every shift
* Generous discounts across all Crown hotels and restaurants Australia wide
* Complimentary meals at our on-site staff restaurant (hot meals, salad + sandwich bar, fruit, pastries etc.)
* Access to discounts with our various corporate partners across travel, insurance, health & wellbeing, fashion, banking & finance, technology, parking
Additional Information
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
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