Operations Manager - South Australia (Permanent Full-time)
Cocoon SDA Care:
We are an innovative, dynamic, and forward-thinking registered NDIS Provider with an exciting opportunity. We pride ourselves on our workmanship and attention to detail. We have built several brand-new SDA homes and are in the process of building many more across South Australia. Our brand new, state-of-the-art, Platinum level SDA homes are in high demand areas, close to transport and medical facilities.
An exciting opportunity is available for an Operations Manager to manage, mentor, and oversee the day-to-day running of our branch in South Australia and provide supervision and support to a team of up to 10 admin staff and more than 100 disability support workers.
KEY RESPONSIBILITIES
* Providing leadership and supervision to a team of staff across a service region.
* Coordinate and manage the daily operations of support services, including the provision of formal supervision and management of a team of Managers, officers, and Disability Support Workers.
* Establish and maintain positive relationships with stakeholders including clients, families, carers, and the community.
* Oversee and drive achievement of both the operational and financial outcomes for Centre based and specialist disability accommodation services within the portfolio.
* Manage the delivery of services to ensure clients, services, and business plan goals are achieved.
* Ensure that best practice client-facing processes and practices are implemented.
* Manage acute care and/or behavior related incidents.
* Ensure the number of clients or occasions of service meets business plan expectations.
* Be a strong ambassador for the Cocoon Group.
* Ensure the professional growth and development of staff, providing clear role expectations, career training, and development opportunities.
* Identify and recommend opportunities to increase team engagement.
* Monitor and manage service delivery and performance against targets and budgets.
* Model and implement a culture of continuous improvement that will improve the customer experience.
* Participate in the monthly review of financial results with the finance team.
* Maintain cash flow in the business by ensuring billing is done on time and invoices are followed up and paid on time.
* Work collaboratively with other managers to ensure alignment of policies, procedures, and forms to activities and service delivery models.
* Liaise with the NDIS regarding reportable incidents and incident management.
* Comply with relevant statutory regulations, funding agreements, and accreditation standards.
* Maintain and develop positive working relationships with key stakeholders and partners, including funding and accreditation bodies.
* Ensure the team complies with Disability Services Act Standards and Cocoon Group policies.
* Manage conflict, provide coaching and development opportunities, and address performance issues within your team.
* Participate in the review and maintenance of industry-specific and internal audit processes.
* Ensure the reputation and integrity of Cocoon Group is always maintained.
* Handle all kinds of complaints in a professional manner and respond to those complaints within 24 hours.
Skills & Experience:
* Extensive experience in a frontline management role within the disability sector.
* Willingness to affirm Cocoon Group’s mission, vision, values, and advocate for us.
* Ability to engage and inspire a passionate team through clear decision-making and supportive management.
* Demonstrated ability to work unsupervised and as an effective team player with a positive can-do attitude.
* Strong listening and problem-solving skills.
* Confident professional with strong initiative and business acumen.
* Displays emotional maturity and resilience.
* Extensive knowledge of NDIS and the disability sector.
* Experience in managing internal and external stakeholders to achieve objectives.
* Proven organizational skills, ability to multi-task and prioritize workloads.
* Skills in conflict resolution, change management, and financial management.
* Experience in managing a team and developing team performance through attention to detail.
* Excellent written and oral communication skills, public speaking, and presentation capabilities.
* Outstanding interpersonal skills, flexible, patient, and able to relate well to all levels of society.
* Proficient computer skills in Microsoft Office.
Please send your resume and a covering letter explaining why you are suitable for this role.
Only shortlisted applicants will be contacted.
#J-18808-Ljbffr