Job Description
Pullman & Mercure Melbourne Albert Park are seeking a passionate, adaptable and organised Group Reservations Agent!
About the Role!
Joining the commercial heart of our hotel team and reporting to the Director of Sales, you will be part of a team responsible for the planning of group reservation bookings including conference & events, sporting, corporate, special event, inbound and ad-hoc groups. You will work with our Sales and Planning teams and clients to ensure our group reservations are planned effectively and efficiently.
As a Group Reservations Agent your key responsibilities will include:
* Management of group room blocks and rooming lists.
* Handle group accommodation queries and special requests.
* Manage Hotel inventory with relation to Group Reservations.
* Prepare group information and briefing for relevant Hotel departments.
* Proactively seek and address feedback from clients and develop ongoing client relationships.
* Quoting and securing group accommodation from non-catered groups and managing contracting, billing and handover for these groups.
Working with a dedicated team, you will utilise your strong relationship and administrative skills; collaborating with other departments to build and maintain partnerships with our existing / potential guests and clients to drive results.
Qualifications
About you!
* A desire and commitment to building strong client relationships.
* Excellent communication skills, using various channels to stay connected with internal and external teams.
* An eye for detail and efficient time management skills.
* A desire for continued growth.
* Experience in a hotel environment, and with hotel property management systems (Opera, Delphi) an advantage but not essential.
Additional Information
Benefits and Perks
* On-site car park available.
* Access to confidential Employee Assistance Program.
* Inclusive and diverse environment.
* A friendly and supportive work environment.
* Reward and recognition programs.
* Mentoring and career development along-side experienced and dedicated professionals.
* Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.
Apply today to start a conversation and see where your Accor career can take you!
We are unable to provide sponsorship for this role, so Australian working rights are required.