About Us
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why This Role Matters
The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short term financial assistance and ongoing financial management support services. The Doorways Team provide person-centred trauma informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty.
The primary purpose of the Receptionist role is to act as the first point of contact to clients and visitors for the Doorways program. The Receptionist provides a high level of customer service and administrative support to the program.
About The Role
We are seeking a dedicated Administrator Receptionist for our Doorways Program in a Full-time capacity. Reporting to the Doorways Coordinator, this is a Permanent full-time role, located in Ballarat, Victoria.
Key Responsibilities:
* Establish effective work relationships with Corps Officers, staff, managers, and stakeholders.
* Maintain regular communication with team members.
* Provide reception and administrative support for Doorways programs.
* Answer phones politely and direct calls appropriately.
* Refer community members to SALVOS PAL.
* Issue financial cards to those referred by SALVOS PAL.
* Enter SALVOS PAL card collection details into SAMIS system.
* Complete necessary training for SALVOS PAL collection point.
* Monitor, prioritize, and respond to emails.
* Collect and distribute mail.
* Maintain effective filing systems (electronic and hard copy).
* Order office supplies, ensuring cost-effective sourcing.
* Enter data into relevant databases.
* Assist with administrative functions for meetings and events, including catering.
* Perform other administrative duties as needed by the Coordinator.
About You
To be successful in this role, you will have demonstrated experience working in a similar role, and possess a strong ability to use a range of PC applications, including Excel, Word, and Outlook. A Certificate III or above in Administration or currently working towards would be desirable. Additionally, a Nationally Coordinated Criminal History Check, a current and valid Working with Children's Check, and a valid Victorian Driver's license are required.
What We Offer
As a registered NFP, we offer our eligible employees real and meaningful benefits, including salary packaging up to $15,900 tax free, generous paid parental leave, flexible working arrangements, access to fitness passport and consumer discounts, access to EAP and health & wellness initiatives, and rewarding and fulfilling purpose driven careers.