Senior Logistics & Asset Management Specialist Management (Manufacturing, Transport & Logistics)
Full time
ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline.
We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we've built a new modern technology platform to enable an exciting roadmap of products and solutions that we began launching in Australia in 2023 and continues to develop.
The Opportunity
The Senior Logistics & Asset Management Specialist role will report to the Head of Field & Logistics and will be responsible for the setting up and establishing the strategic management of 3rd Party Logistics vendors, hardware and software across the supply chain. This includes planning, monitoring, and tracking of assets, accessories and software versions to ensure compliance with Service Delivery Agreements as well as subcontractor performance across: Repairs and Inventory management, Warehousing, Transportation, Field installations and Field interventions. Critical to the role is providing full visibility of the reporting of assets across the supply chain and driving the performance of the vendors through the constant monitoring of quality, costs and continuous improvement processes. The individual will assist with the budgeting process for procurement strategies to optimise technology spend across the organisation.
Establish and maintain Technology Asset Management process and standards Establish and drive continuous improvement of 3rd Party Logistics and field services partners Establish long term strategic management of software and technology related hardware across the supply chain Develop and manage reporting metrics for all internal & external data sources which assist the team with decision making. Ensuring the stock allocation is efficient and fit for purpose to achieve SLA's Plan, monitor, and reconcile month end field & logistics activities against forecasted spend Design and oversee reports to track all field and vendor activities against forecast. Apply a continuous improvement approach in enhancing the strategies, as well as in tracking company assets within the CMDB throughout their lifecycle Assist procurement, financial, and legal departments in analysing budgets, proposals, and vendor contracts for acquisition, monitoring, and compliance of hardware/software assets Oversee the development and maintenance of tracking system for all hardware/software assets to maintain an accurate inventory and accounting of all assets and their components Ensure Implementation and execution of Supply Chain Management (SCM) processes and strategy Supervise logistics partners and/or staff: Inventory management (SCM), Field Services, Warehousing ensuring the service levels are properly executed and met with customer centric work instructions Participate in relevant committees: Product Management, Sales and forecasting, Customer Services, Finance Evaluate asset management and logistics services and processes while providing performance reports and monitor KPI's and costs Recommend on quality improvement of terminals, software and/or processes Signs of success:
Deliver on time installations of terminals Manage on time interventions and avoid unnecessary intervention Accurate reporting of assets across the supply chain Manage total cost in line with budget and forecasts Deliver high Customer Experience levels through improved Customer Experience, First Time Right Resolutions & Customer Satisfaction Skills we can't do without:
3+ years' experience in Vendor and Asset Management Proven ability and experience in executing strategic asset management processes successfully Solid experience in managing vendors, preferably in Logistics or Technical areas Possess sophisticated knowledge in customer service areas, excellent knowledge of the business / processes (2 years) and experience in end to end process management. Advanced Analytical skills capabilities including managing databases and building reports using standard Business Intelligence tools like Power BI, Tableau or QlikView etc. Excellent communication skills, able to establish very good relations with multiple stakeholders Relevant tertiary education, certification in asset management and vendor management Experience in cashless payment industry Advanced Project Management Ability to work efficiently in a complex, dynamic, changing environment in matrix structure Ability to work under pressure and proactively challenge status quo of organization At Worldline we work in a flexible environment that empowers you to learn, grow and accelerate your career. You'll have access to a great mix of benefits, including:
A range of health and wellbeing discounts for gym, nutrition, sporting gear Learning and development opportunities to build your skills Additional Leave options to support families, work in the community or take a career break. You'll also earn loyalty leave for your tenure. Monthly in person and virtual social events Volunteering leave to support CSR activities Plus other perks and benefits (e.g. novated leasing options). We have modern offices and services to support our people including a parent's room, prayer room, and end of trip facilities. We also provide EAP services including financial counselling to support managers, employees and their families.
Shape the evolution:
We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
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