Sofitel Adelaide Job Description
We are a luxurious hotel located in the heart of Adelaide, offering an exceptional guest experience. Our team is dedicated to delivering the highest level of service and hospitality.
Key Responsibilities
* Manage inbound calls and emails, providing accurate and in-depth assistance to guests.
* Process reservation requests, changes, and cancellations received by phone or email.
* Enter rooming lists and update accurate information in the system.
* Offer exceptional, friendly, and engaging service to guests.
* Recommend property facilities and assist guests with information and special requests.
Requirements
* Guest-focused personality with prior experience.
* Strong written and verbal communication skills.
* Prior experience working with Opera or another property management system.
* Strong interpersonal and problem-solving skills.
* Ability to work independently and prioritize conflicting priorities.
* Fluency in English; additional languages are a plus.
Benefits
* Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide.
* Up to 50% discount on meals at Sofitel Adelaide.
* Family & Friends accommodation discounts.
* Learning programs through our Academies.
* Fully laundered uniform provided.
* Free 24 hour access to our Employee Assistance Program.
* Opportunities to develop your talent and grow within our property and across the world.
* Ability to make a difference through our corporate social responsibility activities.