General/Business Unit Manager (CEO & General Management)ABOUT SWOPSWOP is a leading company in Australia’s resale industry, built on a passion for sustainability and style. SWOP sells a curated, seasonal selection of second-hand pieces that have been exchanged for cash or store credit. The business offers a same-day sell and trade service and purchases all of the stock directly from the SWOP community - offering an alternative to traditional consignment stores.Over the past 11 years, they have cultivated a team of long-term employees and grown into a respected name in resale fashion. As they enter a new phase of growth, they seek an experienced and visionary General Manager to take the business to the next level.ABOUT THE ROLEThe business is looking for a dynamic General Manager who can guide SWOP’s operations, while respecting the founder's vision. This position is crucial as SWOP expands, ensuring the business growth remains sustainable and aligned with our core values.SWOP is seeking a General Manager who brings emotional intelligence, adaptability, and strong leadership to the diverse and vibrant team. You’ll work closely with all team members, fostering a respectful and inclusive workplace culture. Your role will involve not just managing operations, but also mentoring and empowering the growing team, supporting their growth while guiding the company towards sustainable success.KEY RESPONSIBILITIESLeadership & Team Development: Provide strong, compassionate leadership to a diverse team. Support the development of the existing management team.Operational Management: Oversee daily business operations, ensuring efficiency while maintaining alignment with the company's vision and values.Growth Strategy: Collaborate with the founder to execute a growth strategy that respects the brand's identity while positioning SWOP as a leader in the resale industry.Mentorship & Empowerment: Foster an inclusive environment where staff can thrive, learn, and develop their skills. Provide guidance in management, communication, and conflict resolution.Adaptability & Innovation: Identify and implement innovative solutions to non-traditional retail challenges, supporting SWOP’s unique business model.Community & Stakeholder Engagement: Maintain high standards of integrity, building trust within the company and with external customers and partners.Market Awareness: Stay up to date with trends and identify areas for SWOP’s growth.Financial Management: Ensure SWOP operates within budget and maintains profitability.Technology Utilization: Oversee the online platform and explore new technological opportunities.Community Engagement: Oversee SWOP’s social enterprise initiatives.Talent Development: Recruit and develop talented individuals at SWOP.These projects are essential to SWOP’s strategy for growth, operational improvement, and maintaining high standards of customer service. You will be key in ensuring their successful delivery and long-term impact.QUALIFICATIONS & EXPERIENCEProven experience in a similar role, ideally within a start-up or medium-sized business that has scaled sustainably.Strong understanding of operational management, with the ability to take a hands-on approach.Previous experience working with or mentoring diverse teams.Emotional intelligence, self-awareness, and empathy are essential traits.Demonstrated ability to think creatively and solve problems outside of traditional retail structures.Strong conflict resolution skills and the ability to navigate challenging situations with professionalism and care.ABOUT YOUDetail-oriented individual who embraces data-driven decision-making.Highly organized, with the ability to coach and mentor others to improve their organizational skills.Analytically-minded, able to review challenges comprehensively before making recommendations.Emotionally intelligent and empathetic, with a strong sense of self-awareness.Excellent communicator, capable of building trust with staff and stakeholders.Self-motivated with the ability to inspire and lead others.High integrity, ensuring decisions align with the best interests of the business, staff, customers, and community.Adaptable and able to think outside the box, particularly in a non-traditional retail setting.Strong conflict resolution skills and a collaborative approach to leadership.WHY SWOP?At SWOP, you will join a community-driven business with a strong commitment to sustainability and inclusion. This is a unique opportunity to lead a passionate team, shape the future of resale fashion, and help build a business that reflects the diverse, creative, and ethical values of our customers and staff.SWOP was recently ranked as the 10th Best Place To Work in Australia by the Australian Financial Review BOSS in the Retail, Hospitality, Tourism, & Entertainment category.
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