Responsibilities: Manage the Regional Air Conditioning Repair and Replacement inbox consulting with customers and supervisors on breakdown and replacement request emails.
Manage Job outstanding reports and work order status with support from regional BSOs.
Manage School correspondence / follow up as needed with each breakdown job with Contractor correspondence follow up; Job Card follow up.
Condition Report follow up.
Breakdown / repairs status Effectively monitor and manage internal and external correspondence, incoming and outgoing telephone calls and ensure responses are provided within required time frames.
Willingness to work within a fast-paced environment with KPI's and mechanisms to measure and monitor performance.
Ability to connect with industry, local suppliers, and internal and external stakeholders to ensure the timely and effective delivery of services.
Demonstrate professionalism and be a positive contributor to a great team and culture while being prepared to perform recurring work.
Be dedicated to customer satisfaction, and within boundaries, develop an outcome which achieves both customer and business objectives.
Ensure high standards and accuracy when compiling documents and reports or updating records and information systems (i.e., in Ellipse and Microsoft Office).
Demonstrate initiative and be a team player by appropriately handling enquiries to senior staff in their absence within expected timeframes.
Develop and maintain procedures, manuals and registers while being a contributor to improving existing procedures.
Effectively undertake general administration functions as required.
Provide value for money checks on mechanical / electrical works Evaluate repair / replacement matrixes Write quotes and issue tenders via the government portals.
Create scopes and cost estimates for mechanical and electrical works.
If the above roles looks of interest & you are looking for a role that will get your foot in the door at one of the largest state departments in QLD - this contract role is the one for you.Send all application to: ****** or give me a call on 0466 265 446 today to discuss this role further