Job Description
We are seeking a highly motivated and detail-oriented Group Reservations Agent to join our team at Novotel Melbourne South Wharf.
The successful candidate will play a key role in ensuring the seamless coordination of group bookings and reservations, providing exceptional customer service to both our clients and internal teams, within our portfolio hotels.
* Manage all group bookings of 10 rooms or more.
* Handle enquiries for group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
* Address guest complaints and enquiries in an efficient and professional manner and inform the Reservations Manager of any feedback.
* Perform all reservations duties including making and entering reservations.
* Prepare group information sheets (group movements) and brief Hotel Stakeholders prior to arrival of group.
* Maintain clear communication with other departments for special requests or other reservation-related matters.
Requirements:
* Experience in a Front Office or Reservations role is highly desirable.
* Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera PMS is advantageous.
* Ability to work independently and demonstrate initiative in a dynamic environment.
* Confident and articulate communication, negotiation, relationship and networking skills.
* Effective time management skills with the ability to multitask.
* Flexibility to work a variety of shifts including mornings, nights, weekends and holiday periods.
Additional Information
Novotel Melbourne South Wharf features a 26-level tower with 347 accommodation rooms & suites. The hotel offers direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space, and adjacent to the DFO centre, with 180+ retail brands.
This role offers a competitive salary range of $65,000 - $85,000 per annum, depending on experience.