* About the job
Reception Duties
o Open and close practice as per set procedure.
o Greet patients and other visitors to the practice in a courteous and efficient manner.
o Answer the telephone in a courteous and professional manner.
o Schedule appointments for patients following set procedures.
o Bill patients appropriately and issue with invoice/receipt.
o Enter and update patient registrations in computer.
o Liaise with referring doctors, hospital staff, pharmacists, etc., as required.
o Deal with emergencies when required, following set procedures.
o Assist clinical staff by attending to administration tasks (e.g. making phone calls, photocopying) as required.
o Check and manage internal emails.
o Attends general housekeeping such as tidying and cleaning of waiting room when necessary.
Administration Duties
-Recall patients as directed by clinical staff
-Prepare outgoing mail. Open and distribute incoming mail.
-Type medical reports/documents with a high level of accuracy as required.
-Organizing meetings and monitoring scheduling.
-Scan and/or file patient correspondence, results etc
o Batching Medicare and Veterans Affairs claims.
-Balance daily receipts. Ensure banking processed.
-Ensure all forms, stationery and information sheets are adequately stocked.
– Other administrative duties as directed by Practice Director.
ESSENTIAL CRITERIA
o Demonstrated ability to maintain a high level of professionalism and confidentiality.
o Demonstrated excellent communication skills, both written and verbal.
o Ability to work independently, show initiative and work productively within a team environment.
o Ability to communicate with a diverse range of people.
o CPR training or willingness to undergo same.
o Demonstrated organizational skills with the ability to prioritize.
DESIRED CRITERIA
o Previous experience in a medical reception or similar administrative position.
o Previous experience in use of Medical Director and Pracsoft.
o An understanding of the Medicare Benefits Schedule.
o Demonstrated patient/customer focused approach in service provision.
SAFETY AND QUALITY MANAGEMENT
-Participates in practice risk management and quality improvement processes.
-Participates in general practice accreditation processes.
-Actively participates in staff meetings.
-Attends educational activities when required.
-Recognizes and works within own level of competence.
-Maintains accurate, contemporaneous, and complete patient records consistent with legal requirements and organization policy.
-Monitors work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies and guidelines.
-Exercise confidentiality with regards to patient care and all aspects of the practice.