Customer Service Representative (6 x Part-time positions)-00009MQ0
1. Clerk Grade 1/2
2. Ongoing Part-Time (6 positions, 35 hours per fortnight)
3. Lithgow
About us
The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
About the role
We have an opportunity for six (6) Customer Service Representatives to be part of our PoliceLink team within the Communications and Security Command. The Customer Service Representative supports customer service delivery by responding to and processing urgent and non-urgent enquiries contacts for customers, providing information and advice and escalating issues as applicable.
This role is part-time, working 35 hours per fortnight (5 hours x 7 shifts per fortnight). Salary will be paid at the pro-rata rate.
This role is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award 2009. Shift penalties are paid as appropriate in accordance with clause 87.1 of the Award.
In addition to base salary, penalty payments of 50%, 75%, 150% are payable for shifts worked on Sat, Sun and public holidays & shift allowances of 10-15% are applicable for some weekday shift start times.
Successful candidates MUST:
4. be committed to perform rotational shift work to cover 24 hours per day, 7 days per week;
5. be prepared to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Customer Contact; and
6. provide a FULL Birth Certificate.
For more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role), to view the role description.
What we can offer you
At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:competitive salary;
7. flexible work options;
8. opportunity to purchase leave;
9. annual leave loading;
10. corporate wellbeing programs including seminars and the Fitness Passport;
11. free annual influenza vaccination; and
12. salary packaging options via superannuation contributions or a novated vehicle lease;