**Job Title:** Guest Service Agent
Oaks Cypress Lakes Resort is seeking a passionate and customer-focused individual to join our team as a casual Guest Service Agent.
We have both Day Shift and Night Shift positions available.
The successful candidate will be the first point of contact for guests, providing a warm and welcoming reception upon arrival. They will guide guests through their stay, ensuring smooth check-ins and check-outs, while also offering insights on local attractions and eateries.
Key Responsibilities:
* Provide exceptional customer service to guests, addressing their needs and resolving any issues that may arise.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels.
* Process guest reservations, updates, and special requests accurately and efficiently.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance and personalized recommendations to enhance their experience.
Qualifications:
* Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
* Exceptional ability to articulate information clearly and effectively across various mediums.
* Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs.
* Adept at fostering positive guest experiences and maintaining high satisfaction levels.
Benefits:
* 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
* 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
* Additional paid leave including Birthday and Study leave.
* Educational Financial support may be available to those who undertake development relevant to the company's business requirements.
* NIB Insurance discounts.
* Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
* Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon).
* Discount on Furniture.
* 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe.
* Wellbeing programs with Uprise (EAP).
* Wellness Programs at Elysia Wellness retreat.