Are you passionate about delivering exceptional customer service and ensuring smooth order fulfilment?We're looking for a dedicated Customer Service & Fulfilment Officer to join our dynamic team!Key Responsibilities: Order Fulfilment: Manage and process customer orders with precision, ensuring all orders are fulfilled efficiently and accurately.Customer Service: Provide outstanding service by addressing customer queries and complaints through email, live chat, and social media platforms.Product Consultation: Offer expert advice and support on product-related topics to enhance customer experience.Custom Product Preparation: Utilize our UV/3D printers to create custom products, and maintain the equipment and monitors provided by the company.Process Improvement: Identify opportunities for process improvements, create and maintain SOPs, and assist in strategic projects.Logistics Support: Handle unloading of incoming products and loading of packed orders onto carriers such as Auspost and DHL.Warehouse Assistance: Collaborate with the warehouse team to ensure the fulfilment process runs smoothly and efficiently.What We Offer: A supportive and collaborative work environment Opportunities for professional growth and development A role with diverse responsibilities and a chance to make a real impact If you're detail-oriented, proactive, and eager to contribute to a thriving team, we'd love to hear from you!At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion ''