This is a full-time opportunity and hence candidates with full working rights in Australia need only apply.
Job Description:
Resources should have worked on below:
1. Workstation Management Services;
2. Mobile Device Management: MDM services and related services for iPhone, iPad, Android, Windows Phones and tablets, Initial setup of app/software deployment.
3. Performing non-automated (manual) software install;
4. Installing peripheral or add component to standard hardware system;
5. IMACD (installs, moves, additions, changes and disposals); moving all systems and peripherals within or between customer locations within the same region.
6. Break-Fix services on all End User Device Hardware;
7. Disposing of standard systems and peripherals in accordance with customer Security Policies (CSA), and as requested by customer, including as necessary to delete any and all data on all Equipment; and Coordinating with third party for re-selling or return of assets and systems.
8. Changing existing configurations, including as a result of new employees, Data Transfers, or move to new PC hardware;
9. Helping Hands Support for Data Centre Network and Telephony devices;
10. Helping Hands Support for Data Centre Devices;
11. VIP User Support;
12. Collaboration services, including but not limited to Telephony (Analog and Digital) and conference room support;
13. Workstation Image, Software Packaging e.g. Citrix and VDI, Software Deployment, antivirus software installation and configuration;
14. Asset management;
15. Acknowledgment of service incident as per defined SLA;
16. Handling Service Requests created by customer users via service desk support operation;
17. Handling P1 & P2 incidents as per the defined SLA;
18. Coordinating with customer support for P1 & P2 incidents;
19. Incident updates in accordance with the incident management process.
20. The SUB Engineer will NOT perform any task or enter a secured premise without proper authority;
21. SUB Engineer will attend the customer Location within the defined SLA of the priority of the incident;
22. SUB will provide customer updated asset information for purposes of updating the configuration management database;
23. Data Integrity: All device used for data back-up and restore should be cleaned / wiped-off. Same should be confirmed and updated in the ticket;
24. Disposal – SUB to take care of data wipe based on procedure provided by customer;
25. SUB will be responsible for installing customer Gold Image as needed;
26. HELPING HANDS SUPPORT FOR DATA CENTRE NETWORKS;
27. Keeping track of serial number, model and vendor information of all physical devices;
28. Keeping track of physical device locations;
29. Server, Network, Storage and Backup device restart (planned or unplanned);
30. Power Unit / UPS availability for Server, Rack, Switch, Router, Firewall (other networking devices), Storage and Backup devices;
31. Any change in Cabling within the datacenter. Cable in out and Change;
32. Internal Cabinet wiring. On-demand cabling within the Datacenter;
33. Power reset of all physical devices by unplugging the power cord and plugging in back;
34. Server, HBA Card re-seat;
35. HBA and SFP addition, removal and replacement;
36. HDD or SSD addition, removal, re-seating and SPS replacement;
37. Any parts replacement of Server, Network, Storage and Backup devices;
38. Escort services for OEM (Cisco/HP/VCE) and authorized datacenter visitors;
39. Password reset/accessibility Check for remote tools (ILO, KVM solutions etc...);
40. Power supply checks, advance risk analysis;
41. Server Network Cable and HBA cable check;
42. Console, terminal access of all physical devices over WebEx for troubleshooting issues;
43. On-demand hardware customization during priority incidents;
44. Analyze and declare if it is a hardware failure while working on incidents;
45. Joining conference call with technical teams and vendor while troubleshooting a priority incident;
46. Server Movement from One rack to another;
47. Server Movement from One chassis to another; Analyze and provide necessary information to vendor for new Server, Chassis and Rack installation;
48. Providing escort services to Vendors for new Installations;
49. Make use of Datacenter staging area;
50. Proper placement of disposals and follow Datacenter standard guidelines;
51. Coordination with technical teams from customer or vendor during planned migration/upgrade of Configuration Items;
52. Managing internal and external Datacenter access;
53. Providing support and guidance to the visitors during Datacenter tour;
54. Able to take the Console of Network devices, Wireless Access Points (so he knows the necessary settings on his Laptop/System);
55. Able to perform First level Troubleshooting (Like- Ping, tracert, types of Cables, types Of Fibers, Fiber Patch cords & Connectors);
56. Able to trace the LAN cables from the bunch of Cables;
57. Crimping, Cable testing, Fiber cable replacement;
58. Knowledge about the Fiber patch cords;
59. Able to know about Rack Sizing Information, device installation in Network rack (In case Hardware replacement);
60. Able to configure the IP address to Network Devices;
61. Knowledge about the basic Cisco Commands;
62. Knowledge about the raw & UPS Power, UPS Power health check-up (A very High Level);
63. Provide the update to customer of each activity at client Locations;
64. Physically changes in rack, cabling & Networking devices;
65. Co-ordinate with Service Providers for any WAN and Internet issues;
66. IMACD Activities – Install, Move, Add, Change and Dispose on Network devices like Routers, Switches, and Firewall & Access Points at the Remote Sites;
67. To support Break/Fix emergency changes which occurred due to service disruption;
68. Should know the local language to communicate with customer or service provider. Also, should be good in communicating in English with client level 2 tech over the phone.
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