Get AI-powered advice on this job and more exclusive features.This range is provided by Veritas Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$85,000.00/yr - A$100,000.00/yrCustomer Success Manager | Global Business | High-Impact RoleTake Ownership. Drive Success. Make an Impact.Are you a proactive problem-solver who thrives on delivering top-tier customer experiences? Join a high-performing, globally connected business as a Customer Relationship / Success Manager, where you’ll manage key accounts, handle escalations, and drive process improvements—all while keeping customers at the heart of everything you do.Why You’ll Love This Role:Be part of a high-energy, innovation-driven team.Work in a fast-growing global business with endless career opportunities.Take ownership of a dynamic role that evolves with you.Lead process improvements and service enhancements that make a real impact.What You’ll Do:Customer Success & Account ManagementBuild and nurture strong relationships with key accounts.Analyse customer engagement trends to enhance service delivery.Oversee international sales orders from entry to invoicing.Drive cross-sell and up-sell opportunities to boost revenue.Keep CRM systems up to date and accurate.Stakeholder Communication & Issue ResolutionBe the go-to escalation point for customers and internal teams.Work closely with the Technical Manager to troubleshoot complex issues.Lead complaint resolution and best-practice implementation.Process Improvement & Tech ImplementationIdentify and drive improvements in customer service and order management.Integrate best practices and cutting-edge tech solutions to boost efficiency.Performance Monitoring & ReportingDefine and track customer success metrics.Provide insights to shape customer engagement strategies.Ensure compliance with service standards and maintain accurate records.Who You Are:A natural problem-solver with top-notch communication skills.A customer champion who anticipates and tackles challenges head-on.Detail-oriented and passionate about process improvements.Experienced in customer success and account management.Comfortable working in a fast-paced, globally connected environment.What You’ll Need:Proven experience in a Customer Success role.Strong analytical skills and attention to detail.Intermediate proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).Systems experience welcomed (Desirable: Gorgias, ServiceM8, Dynamics 365).High emotional intelligence and the ability to collaborate across teams.Ready to Own the Role?This position is built for growth—spend the first 12-18 months gaining a deep understanding of the business, then take full ownership and drive improvements. If you’re a proactive leader with a passion for customer success, we want to hear from you!Seniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer Service, Management, and SalesIndustriesChemical Manufacturing, Manufacturing, and Retail
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