PST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.
Responsibilities:
•Customer Care: Creating tickets and resolving customer cases.
•Customer Communication: Delivering comprehensive, seamless customer support from start to finish.
•Ticket Processing: Initiating, tracking, and reviewing tickets as well as supporting customers throughout the entire process.
•Scheduling Appointments: Arranging and organizing appointments and documenting their content.
•Enterprise Resource Planning System: Creating, from offers up to invoices, out of an ERP-System.
Not limited to:
•Customer Care
•Process Documentation
•Workflow management
•Marketing/Social Media
Qualification:
•Bachelors Degree in any related discipline.
•5 plus years experience in a similar role
•Experience in sales, marketing, or customer service
•Strong organizational skills
•Ability to work efficiently in a fast-paced environment
•Project management and coordination skills
•Must be to work Central European Time ( CET )
Must Have:
•Familiarity with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc )
•Familiarity with working in a ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc)
•Experience with LLM ( Large Language Models) - Be able to use it and create prompts and understand the output.
•Professional communication skills
•Strong attention to detail
•Experience / Exposure in eCommerce
•Very good and confident English skills, both written and oral
•Flexible, Independent, and ability to work in a team
Nice to Have:
•Experience in marketing and/or social media
•Knowledge of German language