The opportunity: Our highly valued client is a federal government agency. They are seeking an APS5 Operations Officer to join the Operations & Housing Support team which support the planning network through the delivery of core initiatives and projects to enhance capacity and capability to engage meaningfully with participants. Richmond or Geelong location plus hybrid work-from-home APS5 role offering $55.24 plus super per hour Initial contract to end of Dec 2025 with potential to extend The role: As an APS5 Operations Officer, your duties will include: Providing Home and Living secretariat support for all Home and Living decisions. Supporting Agency teams with Home and Living enquiries. Resolving issues and complaints in relation to participant Home and Living applications. Leading and contributing to the implementation of process improvement initiatives. Managing, collating, interpreting and analysing data to produce reports and dashboards that inform strategic and operational planning. Contributing to the achievement of key performance indicators, including planning targets. Monitoring and actioning correspondence, assigning and actioning internal work items. Coaching, mentoring staff and providing support on established technical, operational and administrative activities, procedures, practices and program/project objectives. Skills and experience: To succeed in this role you will need: Strong stakeholder engagement & management experience Able to work under limited supervision Experienced developing plans and objectives for the broader team Responsible for coordinating competing requests and demands Ability to identify training needs, monitor and provide feedback on performance Effective communication skills Eye for detail to ensure systems are updated as per process Ability to work in a fast-paced environment. Ability to manage and support complex discussions Strong administration skills and experience. Please note that our client is a federal government department, and can only consider applications from candidates with Australian Citizenship. Apply: Submit your resume, or for further information please contact Samuel.becketttalentinternational.com