Responsibilities
:
1. Diagnosing and repairing equipment which may include ATM's Self-checkout systems, POS Terminals and Networking equipment
2. Parts Management and organisation
3. Continuous training online and face-to-face
4. Work Autonomously in the field and office
5. Responding to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower
Skills/Experience
6. Strong hardware skills and an understanding of what field service entails is a must.
7. Previous experience with POS/ Self checkouts- installation / repair / maintenance would be ideal
8. Hands on hardware and repair experience is a must
9. Good experience with troubleshooting i s a must
10. Prior experience with touch screens, printers, cash drawer, eftpos devices is good but not essential
11. Good mechanical aptitude and excellent customer service skills
12. Able to work autonomously, professionally and be an excellent communicator
13. Strong Customer service skills
14. Own vehicle and current driver's license
15. The flexibility to rotate working hours with other team members if required is critical
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